VOIP Predictive Dialers
A Predictive Dialer is an automatic selection system, that time can select a series of phone numbers. many call centers in terms of total productivity can be operated using a predictive dialer to improve. predictive dialing market is the pattern of perfect composition alleged to be communication or a switch for each cut-out contact center, survive to this day. Predictive Dialing software allows staff Call Center for 50 to 57 minutesproduction of on-call time per hour.
Predictive Dialer Features:
. Automatic Call Distribution
. Interactive Voice Response (IVR)
. Preview / Power / Predictive Dialing
. Agent Desktop Solution
. Universal Multimedia tail
. Web Chat
. Voice Mail
. Voice monitoring, recording
. E-mail Management
. CATI
. Workflow
. Intelligent Routing
. Voice over IP
. Uniform Reporting
. Remote agents
BenefitAnalysis:
. Full functionality in a unified platform
. flexible architecture for investment protection - Support for legacy point solutions
. Facilitate the transition to future technologies - IP and beyond
. Open interface
. Scalability and Reliability
. Ease of Use
. Speed of execution
Business benefits:
. Trail Blazing call predictive ability.
. 70-90% of the machine detection machine.
. custom reports for managementCustomers.
. Call Center receives information in real time.
. complete fusion of incoming and outgoing calls.
. Registration-On-Demand tailored to customer needs.
CALL EFFICIENCY:
Most concerned about an agent, you will see the results. Predictive Dialing produces an average of three times the results of manual selection. It also improves the quality (especially important if the problems of customer service).
INBOUNDFEATURES
. Automatic Call Distribution [ACD Systems] with anise and DNIS recognition.
. Interactive Voice Response [IVR]
. Inbound skill-based routing and priority
. Inbound DNC Management
. Call Flow Designer & DTMF detection
. Queue called waiting time and location
. Dynamic Call Queuing
. Waiting for more music
. Database Integration
. Missed Call Alert Management at IVR
. Abandoned Call Management & Call Back Treatment
. Unified Messaging& Voice mail features
. Make your last call interaction
predictive dialer is a technology that enhance your call center profit and make your business at peek, with the help of predictive dialer you can enhance the efficiency of call center agents..
Predictive Dialer Software Has Numerous Features for Today’s Businesses The old days of selecting random phone numbers with an auto dialer are over.predictive dialer software could be used for today’s telemarketing needs.